Returns & Exchanges

The Parramatta Eels Official Online Store is committed to providing our members and fans with high-quality merchandise, offering a 30-day return window for items in original condition. Whether you need a different size or changed your mind, we are here to ensure you support the Blue & Gold with total confidence.

Return Process

• 1.
  Check Eligibility

  Ensure your items are unworn, unwashed, and have all original tags attached within 30 days of the purchase date.

• 2.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 3.
  Pack and Post

  Securely package your items and attach the provided return shipping label, then drop the parcel off at any Australia Post location.

• 4.
  Processing and Refund

  Once our warehouse team inspects your return, we will process your refund or dispatch your exchange item within 5-7 business days.