Frequently Asked Questions
Everything you need to know about your official Parramatta Eels gear.
When will my order be shipped?
Orders for in-stock items are typically processed within 1-3 business days. During peak periods, such as the start of the NRL season or finals, processing may take slightly longer. You will receive a tracking number via email once your order leaves our warehouse.
What is your return policy for official merchandise?
We offer a 30-day return policy for most items in original, unworn condition with tags attached. Please note that personalized items, such as jerseys with custom name and number printing, cannot be returned unless they are faulty.
Do you offer international shipping?
Yes, we ship Parramatta Eels gear to fans worldwide. International shipping rates and delivery times vary by destination and are calculated at the checkout page based on the weight of your order.
How do I know which size jersey to buy?
We provide a comprehensive size guide on every product page. We recommend measuring a similar garment you already own and comparing it to our chart. NRL jerseys are designed for an athletic fit; if you prefer a looser feel, we suggest sizing up.
Can I click and collect my order from the stadium?
Click and Collect is available from our official store location during business hours. You will receive a notification email once your order is ready for pickup. Please bring your order confirmation and a valid ID.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure and fast checkout.